Help Center Help Center

Order Price ≥ 100$: Free Delivery Global;

We recommend trying to buy items over 100$, which can save a lot of
shipping costs and be fulfilled by DHL for fast delivery.

Order Price ≥ 100$: Free Delivery Global;

We recommend trying to buy items over 100$, which can save a lot of
shipping costs and be fulfilled by DHL for fast delivery.

For the European region, the delivery time is usually 5-8 days or even
faster, depending on the customs clearance speed of the package. For
some countries with different customs policies, the recipient needs to
assist in customs clearance.

North and South America delivery time is 5-6 days.

For the European region, the delivery time is usually 5-8 days or even
faster, depending on the customs clearance speed of the package. For
some countries with different customs policies, the recipient needs to
assist in customs clearance.

North and South America delivery time is 5-6 days.

We accept the following forms of secure payment:
PayPal
Credit Card
Google Pay
Apple Pay.

We accept the following forms of secure payment:
PayPal
Credit Card
Google Pay
Apple Pay.

Shopping on our site is safe and secure. Please click PRIVACY POLICY
to view the full details on how we protect your privacy and personal
information.

Shopping on our site is safe and secure. Please click PRIVACY POLICY
to view the full details on how we protect your privacy and personal
information.

Of course, we provide paper invoices and electronic format invoices,
if you need paper invoices, you only need to CONTACT US before the order
is shipped.

We will provide an invoice as per your specific request, if this can help you.

Of course, we provide paper invoices and electronic format invoices,
if you need paper invoices, you only need to CONTACT US before the order
is shipped.

We will provide an invoice as per your specific request, if this can help you.

If you have already paid for an order and want to cancel it, please contact
us as soon as possible.

If you are not sure about an issue relating to your order or you wish to change
it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make
changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at our dedicated contact us and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

If you have already paid for an order and want to cancel it, please contact
us as soon as possible.

If you are not sure about an issue relating to your order or you wish to change
it, please contact our Customer Service Department and put the order on hold while you decide. This will suspend the packaging process while you make
changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact our Customer Service Department at our dedicated contact us and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is at an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

You may view the status of your order by logging into your discoverdevice account and clicking on My Orders to check on that status of your order.

You may view the status of your order by logging into your discoverdevice account and clicking on My Orders to check on that status of your order.

Register/Login ——Choose the products —— Add the item(s) to your cart——Check out and finalize your cart——Pay for the order——Receive the order.

We have opened [support purchase without an account], you can also purchase products without registering an account, but registering a discoverdevice account has many benefits such as: getting notifications about discounts, enjoying member prices, and the latest product information.

Register/Login ——Choose the products —— Add the item(s) to your cart——Check out and finalize your cart——Pay for the order——Receive the order.

We have opened [support purchase without an account], you can also purchase products without registering an account, but registering a discoverdevice account has many benefits such as: getting notifications about discounts, enjoying member prices, and the latest product information.

There are two status types under unpaid: one is if you have not yet paid for an order, the other relates to payment submitted that has not yet been processed and approved by our staff.

There are two status types under unpaid: one is if you have not yet paid for an order, the other relates to payment submitted that has not yet been processed and approved by our staff.

Discover tattoo supply is a registered company that has been around for several years. We are here to work with you in the long term. Thank you for your collaboration and understanding.

Discover tattoo supply is a registered company that has been around for several years. We are here to work with you in the long term. Thank you for your collaboration and understanding.

The package will usually be delivered within 5-8 days, different countries have different customs policies, so there will be differences in processing time, we will assist until the package is successfully delivered.

The package will usually be delivered within 5-8 days, different countries have different customs policies, so there will be differences in processing time, we will assist until the package is successfully delivered.

You can directly contact us by clicking "Chat with us" on the lower left corner of the homepage of Discoverdevice website to get the latest discount code (if available), you can also follow our Instagram account: discover_needle & discover.device, we will post about product discounts on it code.

You can directly contact us by clicking "Chat with us" on the lower left corner of the homepage of Discoverdevice website to get the latest discount code (if available), you can also follow our Instagram account: discover_needle & discover.device, we will post about product discounts on it code.

You may return most new, unopened items within (30) calendar days of delivery for a refund or house credit.All returnable Discover Device items must be received back to the Discover Device Warehouse within 30 days of original delivery date.

• Please contact email: service@discoverdevice.com.
• Provide your order number at the time of purchase in the email.

You may return most new, unopened items within (30) calendar days of delivery for a refund or house credit.All returnable Discover Device items must be received back to the Discover Device Warehouse within 30 days of original delivery date.

• Please contact email: service@discoverdevice.com.
• Provide your order number at the time of purchase in the email.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.

• We will refund you when we receive the item. Generally, due to the bank workflow, The refund will be issued to your original payment account in 3-7 working days.but we cannot make sure the exact date. We are truly sorry about that.

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• Once your refund has been approved, it will be processed immediately and a credit will automatically be applied to your original method of payment.

• We will refund you when we receive the item. Generally, due to the bank workflow, The refund will be issued to your original payment account in 3-7 working days.but we cannot make sure the exact date. We are truly sorry about that.

We may add other supplies other than your order for your test use. If you receive a product that is inconsistent with the order, please contact us in time to solve it.

We may add other supplies other than your order for your test use. If you receive a product that is inconsistent with the order, please contact us in time to solve it.

From the day you receive the discoverdevice tattoo supply, tattoo machines, tattoo foot pedals, and tattoo clip cord come with 6 months warranty; tattoo pens and tattoo power supply come with a 12-month warranty.

If you have any further questions, please contact us.
Email: service@discoverdevice.com

From the day you receive the discoverdevice tattoo supply, tattoo machines, tattoo foot pedals, and tattoo clip cord come with 6 months warranty; tattoo pens and tattoo power supply come with a 12-month warranty.

If you have any further questions, please contact us.
Email: service@discoverdevice.com

If your device is damaged due to negligence or opened by unauthorized persons/personnel, you will lose the warranty.

No warrantys accepted on Ink，Ink Cup，Tattoo Needles.

If your device is damaged due to negligence or opened by unauthorized persons/personnel, you will lose the warranty.

No warrantys accepted on Ink，Ink Cup，Tattoo Needles.

Customers should be aware the international import may require some materials for customs clearance in some countries.

If the goods are returned due to the customer’s failure to cooperate with customs clearance, any resulting loss of shipping costs will be borne by the consumer. We can provide a full consumption list and the required certificates for the product. Contact us if the Custom need it.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

Customers should be aware the international import may require some materials for customs clearance in some countries.

If the goods are returned due to the customer’s failure to cooperate with customs clearance, any resulting loss of shipping costs will be borne by the consumer. We can provide a full consumption list and the required certificates for the product. Contact us if the Custom need it.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.